FAQs

Yes. All the products that are listed on Maslamani Online are brand new and authentic.

Once the order is placed you can’t add additional items to it but you can start a new order.

Yes. However, you will have to use a different email address for each account that you create.

Yes. On the left of your page you will see ‘Brand’ as a filter option. All available brands of the product you’re looking for will be listed there.

Maslamani Online credits are not transferable to other accounts.

Of course! You can use your Maslamani Online credits to buy anything across our site.

You can view all our product categories by clicking on the ‘All categories’ drop down on the top left corner of the page.

Yes, enjoy free shipping on all orders in Jerusalem and west bank for orders +200NIS.

Received a Maslamani Online gift voucher or gift code? Lucky you!

Here are a few tips on how to redeem your credits... How do I redeem my gift voucher? There are a few ways to do this...

1. Don’t have an account? No problem, creating one is easy as eating pie! Fill in your required details and sign up! Then go back to your email and click on the redeem now button, you’ll now be taken to the credits redemption page where your Maslamani Online Credits are a button click away!

2. Have an account? Even easier! Just head over to the email, click on redeem now and your Maslamani Online Credits are literally a click away.

3. Create a Maslamani Online account with your personal email or login to your existing account. Click "My Account" then "Maslamani Online Credits".

Manually enter the code on your gift voucher then watch as your Maslamani Online credits appear. Easy right? Happy shopping!

Getting started with us is easy.

Click on our Sign Up page. Fill in the required fields - we'll need your name, email address and desired password (minimum length of password is 8 characters).

You have the option to unsubscribe from our newsletter by clicking on the ‘Unsubscribe’ option at the bottom of the email.

On the cart’ page, you will find an option to add your coupon code, enter your code and click on 'Apply'.

If the coupon code is valid, your order summary will change to reflect the applied discount.

Click 'SECURE CHECKOUT' to proceed.

Happy Shopping!

Use the search bar on top of your web page to look for any product of your interest.

Once the search results are available, you will find several filter options on the left.

Once you’ve placed an order, you’ll be notified as your order progresses.

To check the status of your product, log in to your Maslamani Online account and click on the 'Orders' tab.

You’ll be able to see the status of each product here. Clicking on a product will also give you detailed information about the status of the product.

As soon as you place an order online, you will receive an email confirmation along with an SMS which will consist of your order details and order number.

We’ll continue to notify you via email and SMS on the progress of your order until it reaches you.

You can view your shopping cart by clicking on the ‘CART ICON’ on the top right corner of your web page.

On each item in the cart, you will see the ‘Remove’ label in the bottom right corner of the item. Click to remove it from your cart.

Simply type the name of the product that you’re looking for in the search bar.

The search bar can be found on the top of your page.

Search for the product of your interest and click on it to view the product page.

Scroll down the page to find the ‘Reviews’ tab or click on the floating “Reviews” button to view all buyer reviews for the related product.

Search for the product of your interest and click on it to view the product page.

Scroll down the page to find the ‘Specification’ tab or click on the floating “Specification” button to view all the product specifications.

Check the expiry date on your gift voucher. Once you redeem the voucher and the Maslamani Online credits are on your account, there is no expiry on the amount. Just remember to redeem!

If you have issues with redeeming your gift voucher reach out to us on info@maslamanionline.com and we will do everything we can to help.

You can also get in touch with our customer service team via:

1700.111.333 between 9:00 am to 5:00 pm

To view your orders, please check if you’ve logged in to your Maslamani Online profile.

You can login to your Maslamani Online profile by clicking on ‘Sign in/Sign Up’ tab on the top right corner of the page.

Re-sending the order confirmation email is not an active function at the moment.

Please follow the below steps to check if you got your confirmation email:

- Make sure you check your inbox for the email registered against your order.

- Check your Junk or Spam folders.

If you still can’t find it, contact our customer service crew at 1700.111.333 or chat with us for assistance.

Not when you order with Maslamani Online.

You can get in touch with our customer service team by calling 1700.111.333 or chat with us and we'll check the possibility of stocking the product as soon as we can.

You can choose from the following options to pay for your Maslamani Online orders:

Electronics payment methods are currently disabled.

Cash on Delivery.

Your cart will consist of the products that you added by clicking on the 'ADD TO CART' button.

You have the option to view your cart by clicking on the 'CART ICON' on the top right corner of the website.

We handle delivery through our in-house carrier for all products fulfilled by Maslamani Online. Our delivery team is committed to ensuring a smooth delivery process for you.

You can return a product if it is not a part of the non-returnable list in Maslamani Online, Return policy.

Like an item but want to save it for later? Maslamani online provides you with an option to add products to your wish list, which will be viewed from the cart. You can add items to your wish list by clicking on the “Add to Wish list” link on a product description page. You can move items later from your wish list to the cart and vice versa.